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Frequently Asked Questions

You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!

Getting Started

Shipping & Orders

Sales Questions

Pricing & Plans

Getting Started

How do I deploy the Antenna?

The Antenna can be deployed in different configurations, such as a sloper, inverted V, or inverted L, etc. We find the optimum balance between performance and ease of deployment to be a sloper configuration. Attach the antenna to a support such as a park bench, picnic table, tree, or pole. Use a bungee cord or piece of rope to provide distance between the antenna and support objects. Use a mast or line over a tree branch to raise the end of the antenna wire in the air. Make sure to leave some slack in the wire for adjustments and allow for movement in the wind. 

How do I adjust the Resonance Frequency?

Pull the antenna wire all the way out. Depending on the desired operating frequency, make small adjustments by reeling in the wire 3-5 turns to shorten the antenna and raise the resonance frequency. With the wire extended all the way out, the antenna will be resonant on the lower parts of the bands.

How long is the antenna wire?

For our current EFHW antennas, the wire is approximately 66′ 8″, or 20.3 meters.

Do I need a Choke?

If you have at least 25 feet of coax, it’s usually not necessary. If you experience RF feedback, you can install a Choke near the radio. 

Do I need a counterpoise?

This is a big debate, and the answers will vary depending on who you ask. The Coax shield will act as a counterpoise; as long as you have at least 25 feet of coax, it’s not really necessary. But if you want to use a counterpoise, you can use a Muller clip to clip it on the outside of the BNC connector.

What is the rated power?

Please see the instructions that came with your antenna. The V3 antenna is rated at 100 Watts SSB (ICAS), 60 Watts CW, and 50 Watts in digital modes.

Are your Antennas weatherproof?

No, the antennas are made for short-term portable use. 

Shipping & Orders

How long does it take to ship out your products?

We try our best to ship orders that are in stock the same day or the next business day.

The product is out of Stock. How long do backorders take?

If a backorder option is available after a product is out of stock, this means we have the parts on hand to make our product. The timeframe can usually be as little as the next day or up to two weeks. The majority of backorders are filled within 7-10 days.

Do you ship Internationally?

Yes, we have been supplying our antennas to many different countries around the world. If your country is not listed during checkout, contact us, and we will let you know if we can ship to your country. All International orders are shipped without duties paid in advance. Customers will be responsible for any additional charges.

What shipping carrier options do you have?

We use USPS, UPS, and FedEx.

I think my package is lost. What should I do?

Please visit our website and contact us at support@reelefhw.com. We will do everything we can to work with the carrier to resolve the problem. Please understand that sometimes these things happen, and it’s beyond our control.

Sales Questions

What is your Return Policy

We do not accept returns. All sales are final.

Do your Antennas have a Warranty?

Yes, as stated in the Operator’s Guide, we provide a 3-month warranty on materials and workmanship. However, we will do everything we can to help our customers even if outside this period.

Can I purchase more than one item and combine shipping?

Yes, but please contact us so we can send you an invoice.

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Pricing

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